Question 1

Is everything on the site actually in stock?

Accepted Answer

Anything marked In stock is in our hands in Baku. Pre-order means we buy it for you abroad, and On request means we can source it but have not set a date yet.

Question 2

How do I place an order?

Accepted Answer

Add items to the cart, then send it to us on WhatsApp. Online checkout is not live yet, so a person confirms every order.

Question 3

Can you hold an item for me?

Accepted Answer

Yes, for 24 hours without payment. Longer holds need a deposit, because singles are one-of-a-kind.

Question 4

How long does a pre-order take?

Accepted Answer

Two to five weeks from confirmation, depending on the supplier and customs. Every product page shows its own expected window.

Question 5

What happens if a pre-order falls through?

Accepted Answer

You get a full refund, with nothing deducted. We would rather lose the sale than leave you waiting on a maybe.

Question 6

Where do you deliver?

Accepted Answer

Courier across Baku, usually same or next day. Delivery to other cities is arranged individually — write to us with your address.

Question 7

How much is delivery?

Accepted Answer

From 5 ₼ inside Baku, and free if you pick up. The exact amount is confirmed before you pay.

Question 8

How can I pay?

Accepted Answer

Cash on handover, card on delivery, or bank transfer. Whatever we agree is written down before money moves.

Question 9

Can I return a card?

Accepted Answer

If the card is not what the listing described, yes — return it unsleeved and unplayed within 48 hours and we refund in full.

Question 10

Do you accept returns on sealed product?

Accepted Answer

Only while it is still sealed. Once a box or pack is opened we cannot take it back, because the value is in the seal.

Frequently asked questions

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