Delivery, Returns and Refunds Policy

This policy applies to delivery, handover, exchange, return and refund of in-stock and pre-order products purchased from LOOT ROOM through lootroom.az. The Seller is the sole proprietor Nuriyev Emil Fuad, trading as LOOT ROOM (VÖEN 1009700062); contact is by e-mail at support@lootroom.az and through the other channels shown on the Contacts page.

This policy is applied in accordance with the laws of the Republic of Azerbaijan on Protection of Consumer Rights and on Electronic Commerce. Nothing in this policy reduces a Customer right that cannot be limited by law; a mandatory rule of law prevails in the event of conflict.

Delivery is made within Baku by a courier service to the address the Customer enters in the order. There is no pickup point; alternatively, the product may be handed over in person by prior arrangement.

The delivery fee depends on the delivery address, is shown at checkout before payment and is included in the order total paid online together with the other amounts. Orders of 3 or more booster packs are delivered free within Baku. Delivery outside Baku is not part of the standard service and is available on individual terms only with the Seller's separate written agreement.

If delivery fails because the address is wrong or incomplete, the Customer is unavailable at the agreed time, or access is not provided, the time and fee for another attempt will be agreed in advance. The courier may not add a paid service to the order without the Customer's additional consent.

For in-stock products, the expected delivery time is communicated to the Customer by e-mail after payment is received and depends on the courier service. The precise time is agreed with the Customer once the courier route is set.

The usual estimated arrival time for a pre-order is 2–5 weeks from the day payment is received. This time is not guaranteed; if there is a supplier, international transport or customs delay, the Seller will provide updated information to the Customer.

Traffic conditions, weather, access restrictions at the address and other events outside reasonable control may change the agreed time. When a delay becomes known, the Seller or courier will contact the Customer and propose a new time.

An order is handed over by courier at the address given or in person in a previously arranged manner. The order number and, where necessary, identity-confirming information may be required at handover.

A paid order may be held for handover for up to 30 days by arrangement. When that period ends, the Seller contacts the Customer to agree a new handover time, a change of address, or cancellation of the order with a refund.

If one order contains both in-stock and pre-order products, the default is to hand over all items together once the pre-order arrives. At the Customer's request, an earlier separate delivery of the in-stock part may be arranged; whether an additional delivery fee applies is decided by the Seller and communicated to the Customer before dispatch.

At handover, the Customer should inspect the external parcel integrity, product name, quantity and language, and any visible damage. A factory-sealed TCG product does not need to be opened to inspect its contents; only the exterior packaging should be checked.

If the parcel appears crushed, wet, opened or has a broken security seal, the Customer should, where possible, take photographs and video, have the condition noted in the courier record and write to support@lootroom.az immediately. The Customer may refuse handover where there is obvious serious damage or the wrong product.

Acceptance without a reservation does not remove rights concerning a hidden defect, counterfeit or non-conformity that could not be found by reasonable inspection at handover. The courier does not make a final legal decision on a return claim; LOOT ROOM investigates it.

Under the procedure in the Law on Electronic Commerce, the Customer may withdraw from performance of the electronic contract within 7 working days from the date it was formed without giving a reason or paying a penalty. A clear withdrawal notice must be sent before the deadline by e-mail to support@lootroom.az or through another channel shown on the Contacts page.

If the product has already been handed over, the Customer must return it in the manner agreed with the Seller and may bear only the direct cost of the return. To the extent permitted by law, the withdrawal right does not apply to goods whose packaging has been opened or otherwise damaged by the Customer and in other cases specified by law.

If the Seller did not provide all legally required pre-contract and confirmation information, calculation and extension of the withdrawal period are governed by the special statutory rule. This section does not limit the 14-day right to exchange a proper-quality product or rights concerning a defective product.

If a proper-quality non-food product is unsuitable for the Customer because of its form, size, colour or another reason and cannot be used for its purpose, the Customer may request exchange for a suitable proper-quality product within 14 days, excluding the day of handover or purchase. Unless a longer period is provided by law or this policy, the request must be made before that period expires.

To qualify for exchange, the product must be unused and its merchantable appearance, consumer properties, complete contents, seal, security sticker, label and accompanying documents must be preserved. The Customer must provide the order number, payment confirmation or other evidence that the product was purchased from LOOT ROOM.

If no suitable product is available at the time of the request, the Customer may select another product with recalculation of the price difference, receive a refund of the product price paid, or wait to exchange when a suitable product arrives. If the Customer chooses to wait, LOOT ROOM will notify them on the day a suitable product becomes available.

A booster pack or box, ETB, tin, bundle or other factory-sealed TCG product is accepted back for a change of mind only while its factory packaging remains fully intact. If the wrap or seal is torn or opened, part of the contents is missing, or the cards inside are visible, such a return or exchange is not accepted, because opening reveals the random contents and irreversibly changes the product's original saleable condition.

If a single card is supplied in condition-specific protective packaging, with a security seal or in a numbered package, an exchange as a proper-quality product after the packaging is opened, the card is removed or it is handled in a way that may alter its condition is available only where required by law. If the card remains unopened and unused, the 14-day exchange conditions are assessed under the general rule.

Because opening or cracking the sealed slab of a graded card or tampering with its security mark invalidates the grade and collectible integrity, a change-of-mind return or exchange is not accepted. These limits do not apply to statutory claims concerning delivery damage, counterfeit goods, the wrong product, a hidden defect or a product not as described.

If a product is defective, counterfeit, incomplete, different from what was ordered or does not match a material description, the Customer may, to the extent provided by law, choose the appropriate remedy of replacement with the same proper-quality product, price reduction, free correction or reimbursement of correction costs, replacement with another model, or termination and refund. Foreign manufacture does not remove the Seller's statutory responsibility to the Customer.

Failure to obtain a desired card from a sealed random-content product, a reduction in a card's market price, or failure to obtain a particular rarity where no specific ratio is guaranteed on the packaging is not a defect. Normal manufacturing variation is not a defect only where it does not impair conformity with the description, safety or ordinary use.

If a defect was caused by the Customer's breach of storage or use rules, alteration of the product, opening of a protective slab, the act of a third party or accidental damage after handover, and the Seller proves this, the claim may be refused. This rule does not apply to a hidden manufacturing defect that existed before handover.

An exchange, return or defect claim should be sent by e-mail to support@lootroom.az with the order number, requested remedy, a description of the issue and, where possible, clear photographs and video. Enquiries are answered within 48 hours, usually within the first hours; the product, all parts, gifts, packaging, seals and proof of purchase should be preserved until the review is complete.

Returns and exchanges are arranged individually for each claim by e-mail correspondence: the product is handed over at a place and time agreed in Baku or sent by a courier agreed with the Seller. There is no separate returns address; a product must not be sent by a paid courier or post without prior agreement.

If the cause of a defect must be determined, the Seller will arrange a quality inspection and, where necessary, an expert examination at its expense within the period provided by law. The Customer may participate personally or through a representative and receive information about the result.

For a no-reason withdrawal from an electronic contract or an exchange of a proper-quality product, the Customer bears the direct cost of returning the product to LOOT ROOM to the extent permitted by law. If the original courier service was fully and properly performed, its fee is refunded only where required by law.

If a claim is valid and the product is defective, counterfeit, incorrect, incomplete or was damaged before handover, LOOT ROOM pays the reasonable collection and redelivery costs. The Customer's unagreed and excessive transport costs are reimbursed only where required by law.

For a lawful withdrawal from an electronic contract and where an ordered product is unavailable, the amount received is refunded within 7 days as provided by law. Any other approved refund is processed within 7 days after the product reaches LOOT ROOM and refund entitlement is confirmed, unless law requires a shorter period.

A refund is made through the original payment method — to the card used for payment, through the payment provider. If a refund to that card is technically impossible, the amount is transferred, as agreed with the Customer, to the payer's verified bank account; refunds are not made in cash.

Once LOOT ROOM submits the refund instruction on time, the bank's or payment provider's internal processing period may add time before the funds appear in the account. Refund confirmation is sent to the Customer by e-mail, with reasonable assistance in an investigation with the payment provider if there is a delay.

For a partial return, only the amount for the returned product and any related fee that must be refunded by law are repaid. If a discounted bundle is returned incomplete, the refund may, to the extent permitted by law, be recalculated using the separate selling price of the products retained.

Delivery and return matters are handled by e-mail at support@lootroom.az and through the other channels shown on the Contacts page; enquiries are answered within 48 hours, usually within the first hours. Including the order number will help expedite the review.

Seller details: sole proprietor Nuriyev Emil Fuad, VÖEN 1009700062, address: AZ1130, Baku, Binagadi district, e-mail support@lootroom.az. The full registered address is stated in the order documents and provided on request.

The parties will first seek to resolve the matter through correspondence and negotiation. If no agreement is reached, the Customer may apply to the competent consumer protection authority or a court of competent jurisdiction in the Republic of Azerbaijan.