Delivery, Returns and Refunds Policy

This policy applies to delivery, pickup, exchange, return and refund of in-stock and pre-order products purchased from LOOT ROOM through [website domain]. Seller details are [Company name / TIN], [registered address], [telephone / WhatsApp number] and [email address].

This policy is applied in accordance with the laws of the Republic of Azerbaijan on Protection of Consumer Rights and on Electronic Commerce. Nothing in this policy reduces a Customer right that cannot be limited by law; a mandatory rule of law prevails in the event of conflict.

Courier delivery is available within Baku in [Baku delivery zones]. The fee by zone is [delivery fee amounts by zone] and is displayed on the checkout page after the address is entered.

The delivery fee is separate from the product price and is included in the total stated in the WhatsApp confirmation. Delivery outside Baku is not part of the standard service and is available on individual terms only where separately confirmed in writing by the Seller.

If delivery fails because the address is wrong or incomplete, the Customer is unavailable at the agreed time, or access is not provided, the time and fee for another attempt will be agreed in advance. The courier may not add a paid service to the order without the Customer's additional consent.

The standard delivery time for in-stock products is [standard delivery time for in-stock products], and delivery days and hours are [delivery days and hours]. The precise time is agreed through WhatsApp after product availability and the courier route have been checked.

The usual estimated arrival time for a pre-order is 2–5 weeks from the later of confirmation and receipt of the required payment. This time is not guaranteed; if there is a supplier, international transport or customs delay, the Seller will provide updated information to the Customer.

Traffic conditions, weather, access restrictions at the address and other events outside reasonable control may change the agreed time. When a delay becomes known, the Seller or courier will contact the Customer and propose a new time.

Pickup from [pickup address and opening hours] in Baku is free. The Customer may collect a product only after receiving a WhatsApp readiness notice and must provide the order number and, where necessary, identity-confirming information.

A ready order is held for [order pickup holding period]. An unpaid order not collected within that period may be cancelled after an attempt to contact the Customer; a paid order and its storage or refund will be addressed separately with the Customer and in accordance with law.

If one order contains both in-stock and pre-order products, the default is to hand over all items together when everything is ready. The Customer may ask for the in-stock product to be sent separately sooner; in that case, [separate shipment delivery fee] applies to each additional courier shipment and is confirmed before dispatch.

At handover, the Customer should inspect the external parcel integrity, product name, quantity and language, and any visible damage. A factory-sealed TCG product does not need to be opened to inspect its contents; only the exterior packaging should be checked.

If the parcel appears crushed, wet, opened or has a broken security seal, the Customer should, where possible, take photographs and video, have the condition noted in the courier record and contact LOOT ROOM immediately. The Customer may refuse handover where there is obvious serious damage or the wrong product.

Acceptance without a reservation does not remove rights concerning a hidden defect, counterfeit or non-conformity that could not be found by reasonable inspection at handover. The courier does not make a final legal decision on a return claim; LOOT ROOM investigates it.

Under the procedure in the Law on Electronic Commerce, the Customer may, irrespective of the payment method, withdraw from performance of the electronic contract within 7 working days from the date it was formed without giving a reason or paying a penalty. A clear withdrawal notice must be sent before the deadline through [telephone / WhatsApp number] or [email address].

If the product has already been handed over, the Customer must return it in the agreed manner and may bear only the direct cost of return shipment. To the extent permitted by law, the withdrawal right does not apply to goods whose packaging has been opened or otherwise damaged by the Customer and in other cases specified by law.

If the Seller did not provide all legally required pre-contract and confirmation information, calculation and extension of the withdrawal period are governed by the special statutory rule. This section does not limit the 14-day right to exchange a proper-quality product or rights concerning a defective product.

If a proper-quality non-food product is unsuitable for the Customer because of its form, size, colour or another reason and cannot be used for its purpose, the Customer may request exchange for a suitable proper-quality product within 14 days, excluding the day of handover or purchase. Unless a longer period is provided by law or this policy, the request must be made before that period expires.

To qualify for exchange, the product must be unused and its merchantable appearance, consumer properties, complete contents, seal, security sticker, label and accompanying documents must be preserved. The Customer must provide a receipt, order number, payment confirmation or other evidence that the product was purchased from LOOT ROOM.

If no suitable product is available at the time of the request, the Customer may select another product with recalculation of the price difference, receive a refund of the product price paid, or wait to exchange when a suitable product arrives. If the Customer chooses to wait, LOOT ROOM will notify them on the day a suitable product becomes available.

Once the wrap, security seal or packaging of a booster pack or box, ETB, tin or other factory-sealed TCG product has been opened or damaged, a change-of-mind return or exchange as a proper-quality product is not accepted to the extent permitted by law. Opening reveals the random contents and irreversibly changes the product's original saleable condition and seal.

If a single card is supplied in condition-specific protective packaging, with a security seal or in a numbered package, an exchange as a proper-quality product after the packaging is opened, the card is removed or it is handled in a way that may alter its condition is available only where required by law. If the card remains unopened and unused, the 14-day exchange conditions are assessed under the general rule.

Because opening or cracking the sealed slab of a graded card or tampering with its security mark invalidates the grade and collectible integrity, a change-of-mind return or exchange is not accepted to the extent permitted by law. These limits do not apply to statutory claims concerning delivery damage, counterfeit goods, the wrong product, a hidden defect or a product not as described.

If a product is defective, counterfeit, incomplete, different from what was ordered or does not match a material description, the Customer may, to the extent provided by law, choose the appropriate remedy of replacement with the same proper-quality product, price reduction, free correction or reimbursement of correction costs, replacement with another model, or termination and refund. Foreign manufacture does not remove the Seller's statutory responsibility to the Customer.

Failure to obtain a desired card from a sealed random-content product, a reduction in a card's market price, or failure to obtain a particular rarity where no specific ratio is guaranteed on the packaging is not a defect. Normal manufacturing variation is not a defect only where it does not impair conformity with the description, safety or ordinary use.

If a defect was caused by the Customer's breach of storage or use rules, alteration of the product, opening of a protective slab, the act of a third party or accidental damage after handover, and the Seller proves this, the claim may be refused. This rule does not apply to a hidden manufacturing defect that existed before handover.

An exchange, return or defect claim should be sent through [telephone / WhatsApp number] or [email address] with the order number, requested remedy, a description of the issue and, where possible, clear photographs and video. The product, all parts, gifts, packaging, seals and proof of purchase should be preserved until the review is complete.

LOOT ROOM will acknowledge the request and agree how the product is to be brought to [returns address and opening hours] or collected by courier. A product must not be sent by a paid courier or post without prior agreement.

If the cause of a defect must be determined, the Seller will arrange a quality inspection and, where necessary, an expert examination at its expense within the period provided by law. The Customer may participate personally or through a representative and receive information about the result.

For a no-reason withdrawal from an electronic contract or an exchange of a proper-quality product, the Customer bears the direct cost of returning the product to LOOT ROOM to the extent permitted by law. If the original courier service was fully and properly performed, its fee is refunded only where required by law.

If a claim is valid and the product is defective, counterfeit, incorrect, incomplete or was damaged before handover, LOOT ROOM pays the reasonable collection and redelivery costs. The Customer's unagreed and excessive transport costs are reimbursed only where required by law.

For a lawful withdrawal from an electronic contract and where an ordered product is unavailable, the amount received is refunded within 7 days as provided by law. Any other approved refund is processed within 7 days after the product reaches LOOT ROOM and refund entitlement is confirmed, unless law requires a shorter period.

Where possible, a refund is made through the original payment method. Cash is refunded at [returns address and opening hours] or in another agreed manner, a bank transfer is returned to the payer's verified account, and a future online card payment is returned to the same card through the payment provider.

Once LOOT ROOM submits the refund instruction on time, the bank's or payment provider's internal processing period may add time before the funds appear in the account. The Customer will be given refund confirmation and reasonable assistance with an investigation by the payment provider if there is a delay.

For a partial return, only the confirmed amount for the returned product and any related fee that must be refunded by law are repaid. If a discounted bundle is returned incomplete, the refund may, to the extent permitted by law, be recalculated using the separate selling price of the products retained.

Delivery and return contact details are [telephone / WhatsApp number], [email address] and [returns address and opening hours]. Including the order number will help expedite the review.

The parties will first seek to resolve the matter through correspondence and negotiation. If no agreement is reached, the Customer may apply to the competent consumer protection authority or a court of competent jurisdiction in the Republic of Azerbaijan.