Pre-order Terms

A pre-order is an order for a Pokémon TCG product that is not ready in LOOT ROOM's stock and is ordered for the Customer from a foreign supplier. A product marked Pre-order on its product page is not ready for immediate delivery.

In addition to these special terms, the Terms of Purchase and Public Offer, Delivery, Returns and Refunds Policy and Privacy Policy apply to a pre-order. In the event of conflict, a mandatory rule of law prevails, followed by the more specific term applicable to the pre-order.

A pre-order is placed on the website and paid in full immediately. An automatic order confirmation is sent to the e-mail address the Customer gave in the order, and the order status is tracked in the personal account on the website.

Once payment is received, LOOT ROOM orders the product for the Customer from the foreign supplier and reserves the allocation. Before payment, nothing is reserved and no supplier order is placed.

All notices about a pre-order — arrival time, delay, handover and refunds — are sent to the e-mail address given in the order and are visible in the personal account. The Customer may contact LOOT ROOM by e-mail at support@lootroom.az and through the other channels shown on the Contacts page; enquiries are answered within 48 hours, usually within the first hours.

The usual estimated arrival time for a pre-order is 2–5 weeks from the day payment is received. If the product has a later release date, the period runs after the manufacturer or supplier release, and this is stated on the product page and in the order confirmation.

The 2–5 week period is not a guaranteed date. Supplier processing, changes in allocation, international transport, customs, public holidays and events outside LOOT ROOM's reasonable control may accelerate or delay arrival.

The price shown in Azerbaijani manats on a pre-order page is the final price paid at checkout. The delivery fee is calculated from the address, shown separately before payment and included in the total. Orders of 3 or more booster packs are delivered free within Baku.

Even if the supplier price, exchange rate, international freight or import costs change after payment, LOOT ROOM does not increase the price of a paid pre-order and does not ask the Customer for an additional payment.

If there is an obvious calculation or pricing error on the product page, LOOT ROOM informs the Customer by e-mail and the parties agree a correction or cancellation of the order with a full refund.

A pre-order is paid 100% at checkout — including the product price and the delivery fee — online by bank card on the website. There are no deposits, instalments, balances or balance accounts; cash is not accepted.

The card transaction is processed by a licensed payment provider (Epoint); LOOT ROOM does not store the full card number or security code on its own server. A pre-order can be placed only while online card payment is available on the website; if the payment service is unavailable, the website does not accept orders.

When payment succeeds, the order is confirmed, the product is reserved and the supplier order is placed. An unpaid pre-order does not form a contract, is not fulfilled and may be cancelled free of charge and automatically before payment.

An unpaid pre-order may be cancelled free of charge and automatically before payment. After payment, the Customer may withdraw from the electronic contract within the statutory 7 working days without giving a reason or paying a penalty; notice is sent by e-mail to support@lootroom.az and the amount paid is refunded in accordance with law.

After the statutory withdrawal period and once LOOT ROOM has placed the order with the foreign supplier, a cancellation without fault by LOOT ROOM may result in a deduction from the amount paid only for supplier-non-refundable, documented costs and only to the extent permitted by law. The calculation is communicated to the Customer by e-mail and the remaining amount is refunded.

If the product has arrived and been handed over, withdrawal from the electronic contract and the 14-day exchange right apply under the Delivery, Returns and Refunds Policy. A factory-sealed product is accepted back for a change of mind only while its packaging remains fully intact; statutory claims for defects, counterfeit goods and incorrect items remain available.

A refund is made through the payment provider to the card used for payment; if a refund to that card is technically impossible, the amount is transferred, as agreed, to the payer's verified bank account.

If LOOT ROOM learns that a product will not arrive by the end of the 2–5 week estimate, it will inform the Customer by e-mail of the reason and the revised estimate. The Customer may accept the revised timing and continue to wait or cancel that pre-order and receive a full refund of the amount paid for the product.

If the supplier cancels, reduces the allocation, the product is not released or LOOT ROOM otherwise cannot supply it, the Customer may select an alternative product only with express consent. If no alternative is accepted, the full amount paid for that product is refunded without deduction within 7 days.

Silence in response to an alternative proposed by LOOT ROOM is not consent. A refund is made through the original payment method, and internal bank or payment-provider processing may add time before the funds appear in the account.

If one order contains both in-stock and pre-order products, the default is for all products to be handed over together after the pre-order arrives. The checkout page states this waiting arrangement and the delivery fee.

At the Customer's request, an earlier separate delivery of the in-stock part may be arranged. Whether an additional delivery fee applies is decided by LOOT ROOM and communicated to the Customer by e-mail before dispatch.

If the pre-order portion is cancelled, in-stock products already properly handed over are not automatically cancelled. Their return is assessed separately under the Delivery, Returns and Refunds Policy and applicable statutory rights.