Pre-order Terms

A pre-order is an order for a Pokémon TCG product that is not ready in LOOT ROOM's stock and is ordered for the Customer from a foreign supplier. A product marked Pre-order on its product page is not ready for immediate delivery.

In addition to these special terms, the Terms of Purchase and Public Offer, Delivery, Returns and Refunds Policy and Privacy Policy apply to a pre-order. In the event of conflict, a mandatory rule of law prevails, followed by the more specific term applicable to the pre-order.

When the Customer submits a pre-order on the website, the system notice only acknowledges receipt of the request. LOOT ROOM checks supplier availability, allocated quantity, product language and release, estimated timing, price and required payment.

The pre-order is formed when LOOT ROOM's WhatsApp message confirms the product, quantity, final price, payment and handover terms, and the Customer accepts those terms in writing. If the price is still estimated, the message is preliminary information and not final confirmation; if the final WhatsApp terms differ from the website request, the Customer may accept them or cancel the order without charge.

The usual estimated arrival time for a pre-order is 2–5 weeks from the later of the WhatsApp confirmation and receipt of the required deposit or payment. If the product has a later release date, the period runs after the manufacturer or supplier release and this will be stated in the confirmation.

The 2–5 week period is not a guaranteed date. Supplier processing, changes in allocation, international transport, customs, public holidays and events outside LOOT ROOM's reasonable control may accelerate or delay arrival.

The pre-order price shown in Azerbaijani manats on the product page may be an estimate until the supplier price, exchange rate, international freight, customs and other import costs are confirmed. Whether a price is estimated or final is clearly stated on the product page and in the WhatsApp confirmation.

The final price is given to the Customer through WhatsApp before a deposit or full payment is taken. If the Customer does not accept the final price, the pre-order is cancelled without penalty and any amount already received is refunded in full.

After the Customer accepts the final price and the contract is formed, LOOT ROOM will not increase it unilaterally. If there is an obvious calculation error, the parties will agree a correction or cancellation with a full refund.

Confirmation of a pre-order requires a [deposit percentage]% deposit or full payment for [products / circumstances requiring full payment]. The applicable option and exact amount in manats are stated for each pre-order in the WhatsApp confirmation.

The deposit is applied to ordering the product for the Customer from a foreign supplier and reserving an allocation. The balance is payable under [time and method for balance payment]; handover may be withheld until payment is complete.

A bank transfer is treated as received when the funds are credited to LOOT ROOM's account. If payment is not received within the period stated in the confirmation, LOOT ROOM may release the reservation and cancel the pre-order after giving prior notice.

A pending pre-order may be cancelled without charge before WhatsApp confirmation through [telephone / WhatsApp number] or [email address]. Once the contract is formed, the Customer may withdraw from the electronic contract within the statutory 7 working days without giving a reason or paying a penalty.

After the statutory withdrawal period and once LOOT ROOM has placed the order with the foreign supplier, a cancellation without fault by LOOT ROOM may result in a deduction from the deposit only for supplier-non-refundable, documented costs and only to the extent permitted by law. The calculation is communicated to the Customer and the remaining deposit is refunded.

If the product has arrived and been handed over, withdrawal from the electronic contract and the 14-day exchange right apply under the Delivery, Returns and Refunds Policy. A change-of-mind return for an opened factory-sealed product or a collectible card with damaged protective packaging is available only to the extent required by law.

If LOOT ROOM learns that a product will not arrive by the end of the 2–5 week estimate, it will inform the Customer through WhatsApp of the reason and revised estimate. The Customer may accept the revised timing and continue to wait or cancel that pre-order and receive a full refund of the amount paid for the product.

If the supplier cancels, reduces the allocation, the product is not released or LOOT ROOM otherwise cannot supply it, the Customer may select an alternative product only with express consent. If no alternative is accepted, the deposit and all other payments for that product are refunded without deduction within 7 days.

Silence in response to an alternative proposed by LOOT ROOM is not consent. Where possible, a refund is made through the original payment method, and internal bank or payment-provider processing may add time before the funds appear in the account.

If one order contains both in-stock and pre-order products, the default is for all products to be delivered together or prepared for pickup after the pre-order arrives. Checkout and the WhatsApp confirmation state this waiting arrangement and the delivery fee.

The Customer may ask for the in-stock portion to be handed over separately sooner. [Separate shipment delivery fee] applies to a separate courier shipment; where free pickup is selected, no additional fee is charged to collect the ready portion separately.

If the pre-order portion is cancelled, in-stock products already properly handed over are not automatically cancelled. Their return is assessed separately under the Delivery, Returns and Refunds Policy and applicable statutory rights.