Terms of Purchase and Public Offer

The Seller under this public offer is the sole proprietor Nuriyev Emil Fuad, trading as LOOT ROOM, taxpayer identification number (VÖEN) 1009700062. The Seller is contacted by e-mail at support@lootroom.az and through the other channels shown on the Contacts page; enquiries are answered within 48 hours, usually within the first hours.

A Customer is an individual or legal entity that places an order on the website or enters into a sale contract with the Seller. An individual purchasing for personal, family or household purposes is protected by the mandatory consumer laws of the Republic of Azerbaijan.

This document sets out the general terms for website sales of Pokémon TCG single cards, booster packs and boxes, Elite Trainer Boxes, tins and accessories. The product page, final order summary, Pre-order Terms, Delivery, Returns and Refunds Policy and Privacy Policy form an integral part of these terms.

This document is a public offer addressed to an indefinite group of persons. By submitting an order on the website, ticking the relevant consent box and paying the order amount, the Customer confirms that they have read and accept the terms applicable to the order.

The order is placed on the website and paid in full immediately. The contract is formed at the moment the payment provider confirms the card transaction for the order amount. An automatic order confirmation is sent to the e-mail address given by the Customer in the order, and the order is also visible in the personal account on the website.

An unpaid order does not form a contract: until payment, no product is reserved, no supplier order is placed, and the Customer may cancel the order free of charge and automatically. After payment, the rights to withdraw from the electronic contract, exchange or return are exercised under applicable law and the Delivery, Returns and Refunds Policy.

LOOT ROOM sells collectible cards and related products imported from abroad. The product name, language, release, contents, sealed or single-card status, condition of a single card and other material characteristics are stated on the product page and in the order confirmation.

Images may be illustrative; where a photograph depicts the exact single card offered for sale, this is stated separately. Products with random contents, including boosters, boxes, ETBs and tins, do not guarantee any specific card, rarity, value or game outcome.

The Seller seeks to keep information accurate, but an obvious technical, typographical or pricing error does not entitle a party to performance on the erroneous term. If an error is found before payment, a corrected term will be offered; if found after payment, the parties will agree a correction or cancellation with a full refund.

The Customer adds products to the cart, enters contact and delivery details and pays for the order on the website. The delivery fee is calculated from the address entered and shown in the order total before payment.

The Customer is responsible for the accuracy of the name, e-mail address, delivery address and other contact details provided, and for ensuring that any person accepting the order is authorised to do so. All notices about the order are sent to the e-mail address given in the order and are visible in the personal account.

Once payment is received, the Seller reserves the product for the Customer or places the supplier order for a pre-order. If there is an obvious input error, the Customer should write to support@lootroom.az as soon as possible and before dispatch; whether a correction is still possible depends on the stage of fulfilment.

All prices are stated in Azerbaijani manats. The product price includes taxes applicable by law, while the delivery fee is shown separately at checkout and added to the final total.

Once the contract has been formed, the price of a paid order is not changed unilaterally. A promotion, discount or later price change does not apply retrospectively to an order already paid.

The price shown on a pre-order page is the final price, paid in full at checkout, and is not increased before the product arrives even if the supplier price, exchange rate or import costs change. If there is an obvious calculation error, the parties will agree a correction or cancellation with a full refund.

The order amount, including the price of pre-order products and the delivery fee, is paid 100% online by bank card on the website at checkout. The card transaction is processed by a licensed payment provider (Epoint); LOOT ROOM does not store the full card number or security code on its own server.

Cash is not accepted; there are no deposits, instalments or balance accounts. Payment is made in full at the moment the order is placed.

An order can be placed only while online card payment is available on the website. If the payment service is unavailable, the website does not accept orders and no product is reserved.

A refund is made through the original payment method — to the same card through the payment provider. If a refund to that card is technically impossible, the amount is transferred, as agreed with the Customer, to the payer's verified bank account; refunds are not made in cash.

Delivery is made within Baku by a courier service to the address the Customer enters in the order. There is no pickup point; alternatively, the product may be handed over in person by prior arrangement.

The delivery fee depends on the delivery address, is shown at checkout before payment and is included in the order total. Orders of 3 or more booster packs are delivered free within Baku. Delivery outside Baku is not part of the standard service and is possible only with the Seller's separate written agreement.

The expected handover time is communicated to the Customer after payment and depends on the courier service. The Customer must provide an accurate address, any access restrictions and working contact details; if an agreed handover attempt fails for a reason attributable to the Customer, a new delivery time and fee will be agreed in advance.

A paid order may be held for handover for up to 30 days by arrangement. When that period ends, the Seller contacts the Customer to agree what happens to the order.

If one order contains both in-stock and pre-order products, all products are handed over together once the pre-order arrives. At the Customer's request, an earlier separate delivery of the in-stock part may be arranged; whether an additional delivery fee applies is decided by the Seller and communicated to the Customer before dispatch.

The risk of accidental loss or damage passes to the Customer or their authorised recipient at the moment of physical handover. Because an order is fulfilled after payment in full, title passes at handover.

A pre-order is an order for a product that is not held in the Seller's stock and is ordered for the Customer from a foreign supplier. A pre-order is paid in full at checkout; the usual estimated arrival time is 2–5 weeks from the day payment is received.

This time is not guaranteed and may change because of supplier processing, international transport, customs, public holidays or other events outside the Seller's reasonable control. The Seller will report a material delay by e-mail; if the revised timing is unsuitable, the Customer may choose to wait or cancel the pre-order and receive a full refund of the amount paid for that product.

If the Customer withdraws from the electronic contract within the period provided by law, the amount paid will be refunded in accordance with law. After that period and once the order has been placed with the foreign supplier, a cancellation without fault by the Seller may result in a deduction from the amount paid only for the Seller's documented costs that the supplier will not refund and only to the extent permitted by law; the remaining amount will be returned.

If the supplier cannot supply the product, reduces the allocated quantity or the Seller otherwise cannot fulfil the pre-order, the Customer may accept an alternative product or receive a full refund of all payments for that product within 7 days. No deduction is made when the Seller cancels.

Because an unpaid order does not form a contract, the Customer may cancel it free of charge and automatically at any time before payment. After payment, the rights to withdraw from the electronic contract, exchange or return are exercised under applicable law and the Delivery, Returns and Refunds Policy.

The Seller may cancel all or part of an order if the product is not actually available, the supplier fails to fulfil it, there is an obvious pricing error, there is a security or fraud risk, or lawful fulfilment is otherwise impossible. The Seller will give the reason to the Customer's e-mail address and refund the amount received for the unavailable product within 7 days.

A refund is made through the payment provider to the card used for payment; if a refund to that card is not possible, the amount is transferred, as agreed, to the payer's verified bank account.

Ungraded single cards may be described on the product page as NM, LP, MP, HP or DMG. NM means a card with minimal handling wear but possible minor manufacturing imperfections; LP means light edge or surface wear; MP means visible wear, scratches or edge defects.

HP means significant wear, crease marks, bending or surface damage, while DMG means damage materially affecting integrity or appearance. These labels are descriptive assessments used in the collectibles market, not a professional third-party grade or a guarantee of any future grade.

For a graded card, the stated assessment and score belong to the independent grading company named on the sealed slab. LOOT ROOM does not guarantee that company's decision, that the same score will be awarded upon regrading, or that the grade remains valid after the slab is opened.

LOOT ROOM obtains products from sources it considers reputable and sells cards as genuine to the best of its knowledge. If a card is confirmed to be counterfeit or different from the listed product, the Customer retains all statutory rights to exchange, terminate the contract and receive a refund; changes in market price, investment return or future grade are not product defects.

At handover, the Customer should inspect the integrity of the parcel, the product name, quantity and visible condition and, where possible, report an obvious discrepancy to the courier and immediately to the Seller. Failure to make a note at handover does not remove statutory rights concerning a hidden defect that could not then be discovered.

The rules on withdrawal from an electronic contract, exchange of a proper-quality product within 14 days, defective products and refunds are set out in detail in the Delivery, Returns and Refunds Policy. If this document conflicts with a mandatory statutory right, the statutory right prevails.

A factory-sealed TCG product is accepted back for a change of mind only while its factory packaging remains fully intact. If the wrap or seal is torn or opened, part of the contents is missing or the cards inside are visible, such a return or exchange is not accepted; statutory claims for defects, counterfeit goods and incorrect items remain available.

Failure to obtain a desired card from a sealed random-content product, manufacturer-unadvertised differences in weight or card distribution, or a market value below expectations are not defects in themselves. Rights concerning defective products remain available if the packaging or product is actually damaged, incomplete, counterfeit or not as described.

The Seller is liable for direct and proven loss caused to the Customer by a breach of contract to the extent provided by the laws of the Republic of Azerbaijan. Nothing in these terms excludes the Seller's liability for wilful misconduct or gross negligence, a defective product, unlawful processing of personal data, or consumer rights that may not lawfully be limited.

The Seller is not liable for loss caused by the Customer storing or using a product contrary to its description and ordinary purpose, altering protective packaging, the act of a third party, or a change in a card's play or resale value. Without affecting the Customer's right to recover loss provided by law, indirect and speculative commercial losses are not recoverable.

If a natural disaster, war, government restriction, customs hold, widespread transport disruption or a similar event outside a party's reasonable control delays performance, the affected party will inform the other and seek to mitigate the effects. Such an event does not remove the Seller's statutory duties to give notice and refund payment for a product it cannot supply.

Pokémon, Pokémon TCG and related names, characters, logos and images are trademarks or copyrighted works of their respective owners. They are used solely to identify and describe the products offered for sale.

LOOT ROOM is an independent retailer and is not affiliated with, funded by or endorsed by Nintendo, Creatures, GAME FREAK or The Pokémon Company. Text, photographs and design elements of the website owned by LOOT ROOM may not be used commercially without prior permission except as permitted by law.

A question or complaint about an order may be sent with the order number, a description of the issue and any photographs by e-mail to support@lootroom.az or through the other channels shown on the Contacts page. Enquiries are answered within 48 hours, usually within the first hours; the Seller complies with statutory response and remedy periods.

The parties will first seek to resolve a dispute through negotiation. If no agreement is reached, the Customer may apply to the competent consumer protection authority or a court of competent jurisdiction in the Republic of Azerbaijan; this offer is governed by the laws of the Republic of Azerbaijan.

The Seller may update these terms when the law, its operations or the website changes. A new version applies to orders after the date shown on the website, while a contract already formed remains governed by the version in effect at the time of payment, except for a change more favourable to the Customer or a mandatory legal requirement.

Seller details: sole proprietor Nuriyev Emil Fuad, VÖEN 1009700062, address: AZ1130, Baku, Binagadi district, e-mail support@lootroom.az. The full registered address is stated in the order documents and provided on request.